| COVID-19

We are here for our clients and our community!

Our entire industry, including REALTORS®, the provincial Land Titles Office, Lawyers, Notaries and other licensed professionals have been deemed an essential service by The Government of British Columbia.

We are committed to placing public health at the highest level while also helping our community and clients with their real estate needs during this extraordinary time.

Like most businesses, we have adapted our procedures and policies to be able to do our jobs while maintaining social distancing and all other measures required to flatten-the-curve and keep everyone safe.

As is often the case in real estate, everyone’s situation will be different – we encourage all of you to contact us to discuss how we may assist you, be it with buying, selling, evaluations, conveyancing and all other real estate needs.  In fact, we’d love to hear from you to talk about anything that isn’t real estate related. During these times of social distancing and self-isolation it can be incredibly up-lifting to have a social moment or two over the phone, email, video conference etc.

These are just some of the steps we have taken since transitioning into the new public health requirements arising from COVID-19, this list continues to evolve with each news cycle:

  • We moved, acquired and setup all the hardware, software and supplies (including ourselves!) that The Farrell Group requires to be able to all work from our respective homes to maintain social distancing requirements.
  • Our office is closed to both the public and to all agents alike however; there is one essential staff member on-site manning the phones, taking in deliveries, managing real estate deposits and making sure the administrative needs of our clients continue to be met in a timely manner.
  • We are now set up to be able to provide video conferences, video walk-throughs of listings and deliver as many of our services in a digital manner where possible.
  • We have been maintaining social distancing requirements whenever on-site appointments are required. Additionally, we wear gloves and masks, while disinfecting all touched surfaces.  Above all else we communicate often and clearly with everyone about the requirements for their safety and wellbeing; as well as those in the homes they may be visiting.   We are absolutely honoring everyone’s boundaries around their health without question or judgement.

Currently some sellers are comfortable with marketing their homes for sale, with strict new COVID-19 protocols in place, while some buyers are comfortable with viewing homes in the same environment with the same protocols.

There are also many individuals who have no desire to sell or purchase real estate during the global pandemic. We Understand.

Regardless of where you find yourself on the scale please let us know if we can be of any assistance!